Shipping policy
Shipping policy
SHIPPING TIMES AND DELIVERY CHARGES
Thank you for visiting and shopping at Smarks. Following are the terms and conditions that constitute our Shipping Policy.
We offer free UK mainland shipping for orders over £25
PLEASE ENSURE THAT YOU LEAVE YOUR MOBILE NUMBER WHEN ORDERING. THIS ENABLES OUR COURIER TO DELIVER YOUR PARCEL AT A TIME CONVENIENT TO YOU.
All orders made before 12:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
|
Destination |
Estimated Delivery Time |
Order Value |
Cost |
|
England, Scotland and Wales FREE |
2 to 3 working days |
Over £25 |
Free |
|
England, Scotland and Wales Standard |
3 to 5 working days |
Under £25 |
£2.99 |
|
England, Scotland and Wales Express |
2 to 3 working days |
Any Value |
£5.50 |
|
Northern Ireland |
2 to 4 working days |
Any Value |
£9.50 |
|
Isle of Man |
2 to 3 working days |
Any Value |
£5.50 |
|
Channel Islands |
2 to 3 working days |
Any Value |
£5.50 |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). If a parcel doesn't arrive, please notify our customer services department on 01792 305808 or via email using customer.service@smarks.uk
Customs, Duties and Taxes
Smarks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Smarks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.